PRIVACY POLICY
1 BACKGROUND
This Privacy Policy describes the ways in which Cyber
Fitness processes and protects your personal
information and data. In this policy, all references to
“we” or “us” refers to ASM Fitness Pty Ltd (ACN 642
773 840) and its related bodies corporate.
We value your privacy and are committed to
safeguarding your personal information which we
receive in connection with our business operations. To
achieve this commitment to privacy, we comply with
the Australian Privacy Principles and the Notifiable
Data Breach Scheme contained in the Privacy Act
1988 (Cth). This legislation governs the way we
collect, use, disclose and store your personal
information and how we notify you in circumstances
where your information is lost or accessed. For further
information regarding Australia’s privacy legislation,
please refer to the Office of the Australian Information
Commissioner:
• online at www.oaic.gov.au;
• by email at enquiries@oaic.gov.au; or
• by telephone on 1300 363 992.
By accessing our website, completing any
membership application forms, personal training
forms, interacting with our social media accounts and
profiles, using our services or otherwise providing us
with personal information, you confirm that you have
read and agree to the terms of this Privacy Policy and
expressly consent to the collection, storage, use and
disclosure of your personal information in accordance
with the terms of this Privacy Policy.
If you do not feel comfortable with any aspect of this
Privacy Policy or do not agree to the terms of this
Privacy Policy, please immediately leave the website,
discontinue the use of our services and email us at
info@cyberfitness.com.au.
| 1/105 Champion Drive, Kelmscott WA 6112 | ACN 624 773 840 | info@cyberfitness.com.au | Cyberfitness.com.au |
2 INFORMATION WE COLLECT
We collect information about you in order to provide
you with our services. You may choose whether to
provide us with this information, however your choices
may affect our ability to offer you part or all of our
services.
Personal information we collect may include:
(a) Registration Information: when you register
with us, you provide information including your
name, date of birth, gender, email address,
contact information, emergency contact details,
credit card, debit card or bank account details
and any other information which you may
provide us. All payment information is stored
and processed by third parties and is handled in
accordance with their privacy policy and
practices.
(b) Communication Information: when you
communicate with us via telephone, email,
SMS, social media, through our mobile
application or online we will collect your contact
information and any other information you
choose to provide to us.
(c) Commercial Information: when you purchase
goods or services from us, we will collect a
record of these purchases.
(d) Cookie Information: we use cookies and
similar tracking technologies on our website in
order to track the use of our website and
maintain and improve our services to you.
Further information on cookie and online data
collection is contained in the “Website Usage”
paragraph below.
(e) Health Information: in the course of providing
our services you may be required to provide us
with information about your health. Health information
is considered ‘sensitive information’ and we
only collect your health information with your
consent and as reasonably necessary to carry
out our services.
| 1/105 Champion Drive, Kelmscott WA 6112 | ACN 624 773 840 | info@cyberfitness.com.au | Cyberfitness.com.au |
(f) Third Party Information: whenever
reasonable and practical to do so, we will collect
personal information about you directly from
you. However, in some cases we may be
required to collect personal information about
you from third parties such as your employer or
from public sources. Where we collect
information about you from a third party, we will
take reasonable steps to ensure that you are
made aware of the fact and circumstances of
that collection. We may also receive information
from third parties where you have authorised
the third party to do so.
(g) Mobile Data Information: you may access or
use our services via a mobile device or
application. We may collect information about
you and your device, such as your IP address,
location or device information, and any other
information provided by your mobile device. If
you do not want us to collect your location
information you can disable the GPS or
location-tracking function of your device.
(h) Third-party plugin Information: in some
cases, we may have integrated a third-party
plugin into our website. The use of such third-
party plugins may result in data collection by
both us and the relevant third party. We do not
control the information you share with third
parties via these plugins. You should refer to the
third party’s privacy Statement to understand
their data handling practices.
(i) Surveillance Information: when you access
our facilities, your image is likely to be captured
on surveillance systems which are installed for
the safety of all members and staff.
| 1/105 Champion Drive, Kelmscott WA 6112 | ACN 624 773 840 | info@cyberfitness.com.au | Cyberfitness.com.au |
We may collect information from third parties including
parents or guardians of underage members, your
personal trainer, debit and payment service providers
who process transactions on our behalf, public
sources, our social media platforms and your
employer with whom we may have negotiated a
corporate partnership.
We will not collect or use identifiers assigned by the
Government for our own file recording purposes,
unless an exemption under the Privacy Act applies.
You may choose to deal with us anonymously or by
using a pseudonym in certain circumstances, such as
when you contact us to make a general enquiry. In
most circumstances, however, at a minimum we need
your name and contact details to allow us to handle
your enquiry or request.
We may receive unsolicited personal information
about individuals and, where we do, we will destroy or
de-identify all unsolicited personal information that we
could not have otherwise collected in accordance with
the Australian Privacy Principles, unless the personal
information is relevant to our purposes for collecting
personal information.
3 WEBSITE USAGE
Our website uses “cookies” (small data files containing
information about you that is stored on your hard
drive), “embedded scripts” and other similar tracking
technologies to collect information about your use of
our website.
These tracking technologies are used to track your
interaction with the website and target your interests
to enhance your experience.
Information collected may include server addresses,
top level domain names, the date, time and duration of
a visit, website pages access and documents
downloaded, referring and exit pages, whether you are
a returning visitor, the type of browser used and the
hardware type and operating system of the device
used.
| 1/105 Champion Drive, Kelmscott WA 6112 | ACN 624 773 840 | info@cyberfitness.com.au | Cyberfitness.com.au |
You may decline our cookies if your browser add-on
permits but doing so may interfere with your use of our
website and services. For more information on
disabling cookies, refer to the ‘Help’ section of your
browser.
4 WHY WE COLLECT YOUR INFORMATION
We collect your personal information in order to carry
out our business operations in the most professional
and efficient manner possible. We use your
information for the purpose for which it was collected.
Some examples of why we collect your personal
information include to:
• provide our products and services to you.
• to identify our users and potential users.
• set-up and update your account.
to interact with you.
• provide client support.
• comply with legal
obligations.
• resolve disputes. • for insurance purposes.
• to perform administrative and
operational functions
• respond to your enquiries and concerns.
• detect, prevent and investigate potential
or actual fraud to you, us or any third party.
• to advertise our services or the products and
services of third parties.
• deliver targeted marketing materials
to you regarding new services and offers
we believe may be of interest to you.
- compare information provided by you for
accuracy and verify it with third parties where appropriate.
• enable third party service providers to provide us and our
related companies with services including but not
limited to information technology, auditing, and legal advice.
• enable debit and payment service providers who process transactions
on our behalf to collect fees and payments owing to us.
| 1/105 Champion Drive, Kelmscott WA 6112 | ACN 624 773 840 | info@cyberfitness.com.au | Cyberfitness.com.au |
- to contact you regarding our services to you including providing you
with updates, security alerts, changes to policies and other transactional messages.
• to develop consumer insights so we can better understand your preferences and
interests, personalise your experience and enhance the products and services you receive. - for security, credit or fraud prevention purposes
- for any other purpose identified in an agreement between
you and us.
Where your personal information is not ‘sensitive
information’ (information regarding your health and
racial or ethnic origin) we may use your information for
reasonably expected secondary purposes related to
the above.
In addition, we may use your information as otherwise
authorised by law.
5 INFORMATION WE DISCLOSE
We may transfer or disclose your personal information
to our related companies. We will only disclose your
information to others outside our group of companies
to the extent required to provide our services to you,
for the purposes outlined in the “Why We Collect Your
Information” paragraph above or as otherwise
requested or authorised.
If the ownership or control of all or part of our business
changes, we may transfer your personal information to
the new owner.
Unless you have given your consent, we will not rent
or sell your information to third parties except as set
out in this Privacy Policy.
| 1/105 Champion Drive, Kelmscott WA 6112 | ACN 624 773 840 | info@cyberfitness.com.au | Cyberfitness.com.au |
Privacy Policy.
We will take reasonable steps to destroy or de-identify
your personal information when we are no longer
permitted to keep it.
Where we detect misuse, loss or unauthorised access,
modification or disclosure to your personal
information, we will comply with all relevant provisions
of the Notifiable Data Breach Scheme.
8 DIRECT MARKETING:
Where we use your personal information to send you
marketing and promotional information you will be
provided with the opportunity to opt-out of receiving
such information. Unless you exercise your right to
opt-out of such communication, you will be taken to
have consented to receive similar information and
communications in the future.
9 MEMBER BENEFITS PROGRAMS
We may enter into corporate partnerships with third
parties who are seeking to offer discounted products
or services to our members. Where you apply for
discounted products or services through such third
parties, you consent for your member information
being provided to those third parties to confirm your
eligibility for discounts and consent to receiving any
relevant promotional material.
10 YOUR RIGHTS & CHOICES
You are entitled to access the personal information we
hold about you and may request that we correct any
errors in the information we hold.
If you would like to access or correct your personal
information held by us, please contact us by phone or e-mail.
We will take reasonable steps to allow you to access
your information unless circumstances exist that
would prohibit us from doing so.
| 1/105 Champion Drive, Kelmscott WA 6112 | ACN 624 773 840 | info@cyberfitness.com.au | Cyberfitness.com.au |
We will correct your personal information where we
are satisfied that the information is inaccurate, out of
date, incomplete, irrelevant or misleading. If we
correct any personal information that we have
disclosed to third parties we will take reasonable steps
to notify those parties of the change or update. You
accept that following a request to correct your
information we may be required to take reasonable
steps to verify your identity or the personal information,
which may include confirmation with third parties.
11 MOBILE APP
The Mobile App is a third-party application which is
operated by Gymmaster, (Treshna Enterprises LTD). The collection of
personal information by the Mobile App is subject to the
privacy policy of Gymmaster which is available on their website.
We encourage our members who use the Mobile
App to read the privacy policy.
12 LINKS TO OTHER WEBSITES
Our website may from time to time contain links to
other websites not owned or controlled by us. These
links are meant for your convenience only. Links to
third party websites do not constitute sponsorship or
endorsement or approval of these websites. Please be
aware that we are not responsible for the privacy
practises of other such websites. We encourage our
users to be aware, when they leave our website, to
read the privacy policies of each and every website
that collects personal information.
| 1/105 Champion Drive, Kelmscott WA 6112 | ACN 624 773 840 | info@cyberfitness.com.au | Cyberfitness.com.au |
13 HOW TO CONTACT US
If you have any queries, concerns or complaints, or
would like to discuss any matter concerning your
privacy, please contact us at
info@cyberfitness.com.au
If you are concerned that we may have breached the
Australian Privacy Principles, please contact us
immediately. We will undertake a reasonable and
expeditious assessment of the concern and suggest
relevant resolution processes. Alternatively, you may
wish to contact the Office of the Australian Information
Commissioner.
14 CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time.
Any changes to this Policy will be effective
immediately upon the posting of the revised Privacy
Policy on this page. We encourage you to periodically
review this page for the latest information on our
privacy practices.
The effective date of this Privacy Policy is: 30th June,
2024.
| 1/105 Champion Drive, Kelmscott WA 6112 | ACN 624 773 840 | info@cyberfitness.com.au | Cyberfitness.com.au |